Oxfordshire Pilates understand that occasionally, due to unforeseen circumstances, applicants may need to alter or cancel their arrangements. We will always attempt to be reasonable, but this may not always be possible.
Any alterations and/or cancellations are at our discretion and are subject to an administration fees, as outlined below.
Provided your request is received by us within the timeframe specified above then:
Where you wish to transfer to an alternative course and we can accommodate your request then any fees paid, including the deposit, will be transferred to the alternative course subject to the administration fee outlined in clause 17 or
Where you wish to cancel your course booking but do not wish to enrol on an alternative course, we will refund you the balance of the fees paid, less the deposit or 25% of the course fees whichever is the smaller.
No refund will be given for changes or cancellations made with less than 6 weeks notice (as clarified in Clause 6) and under no circumstances can the deposit be refunded.
The following administration charges will apply to all cancellations leading to a transfer to an alternative course:
Courses being undertaken in a single module £25.00;
And/or Courses being undertaken in multiple modules £35.00
Failure to attend or cancellation of an exam (all courses) will be liable to an administration fee of £25.00.
Changes to course/workshop attendances will be liable to administration fee; details will be confirmed to you when requesting the change.
In cases where a refund of fees is due, this will be returned to you either by cheque or a direct refund into your bank account as per the original method of payment. The administration fee will be deducted from the amount refunded. We will aim to make this payment within one calendar month of your notifying us of the cancellation. If you wish to transfer courses more than once, we reserve the right to charge an administration fee in respect of each individual transfer and/or alteration.
We reserve the right to make additional charges on cancellation to cover costs incurred by us in respect of course materials, online learning registrations and/or tutor time. You will be notified of any charges that may be applicable on cancellation.